Responsible Gaming
Gambling Should Be Entertainment
At True Fortune Casino, we believe gambling should be enjoyed as a form of entertainment only. It should never be considered a way to earn money or solve financial problems. Please gamble responsibly and only with money you can afford to lose.
We are committed to promoting responsible gaming practices and supporting our players in maintaining healthy gambling habits.
Age Verification
True Fortune Casino only accepts players who are 18 years of age or older in the United Kingdom, or those who have reached the legal gambling age in their jurisdiction.
We take age verification seriously and use strict identity checks during account registration. If you are under the legal gambling age, you must not use our services.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, help is available:
- Spending more time or money on gambling than intended
- Chasing losses by gambling more to recover money lost
- Hiding gambling activities or lying about the amount spent
- Feeling anxious, irritable, or restless when trying to cut down
- Using gambling to escape problems, stress, or negative emotions
- Borrowing money or getting into debt to fund gambling
- Neglecting work, family, or personal relationships due to gambling
- Failed attempts to reduce or control gambling
- Gambling with increasing amounts to achieve the desired excitement
If you experience any of these warning signs, please seek support immediately.
Self-Help Tools & Controls
True Fortune Casino provides a range of tools to help you maintain control of your gambling:
Deposit Limits
Set a maximum amount you wish to deposit within a chosen timeframe (daily, weekly, or monthly). Once this limit is reached, you will be unable to deposit further funds.
Loss Limits
Establish a maximum amount you are willing to lose during a specific period. This helps ensure you stay within your budget.
Reality Checks
Receive periodic reminders during your gaming session about how long you have been playing and how much you have wagered.
Self-Exclusion
If you feel you need a break from gambling, you can request to self-exclude from True Fortune Casino for a period you choose (minimum 6 months). During this time, your account will be suspended and you will be prevented from accessing our services.
You can manage these tools through your account settings at any time, or contact our customer support team for assistance.
Support Organizations
If you are struggling with problem gambling, the following organisations provide free, confidential support:
United Kingdom
- GamCare – Free counselling and support for problem gambling
www.gamcare.org.uk
Helpline: 0808 8020 133 (free and confidential) - GamStop – The National Self-Exclusion Scheme for Great Britain
www.gamstop.co.uk
Self-exclude from all participating gambling operators - Gamblers Anonymous – Support groups and peer assistance
Helpline: 020 7384 3040
International Support
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de
All of these organisations offer free, confidential support and can help you or someone you know who may be affected by problem gambling.
Need Help?
If you believe you have a gambling problem, please reach out for help today. There is no shame in seeking support – many people have successfully overcome gambling difficulties with professional assistance.
Contact one of the organisations listed above, speak to your GP, or reach out to our customer support team. We are here to help you.
Remember: Help is always available, and recovery is possible.